Privacy policy

Soluna Australia Pty Ltd ACN 634 963 296 (‘Soluna Australia’) is committed to providing quality services. This policy outlines our ongoing obligations with respect to how we manage your personal information.

We have adopted the National Privacy Principles (‘NPPs’) contained in the Privacy Act 1988 (Cth) (‘the Privacy Act’). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

A copy of the Australian Privacy Principles is available on the website of The Office of the Federal Privacy Commissioner at

What is ‘personal information’ and why do we collect it?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses and phone and fax numbers.

This personal information is obtained in many ways, including interviews, correspondence, by telephone and fax, by email, via our website from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee website links or the policies of authorised third parties.

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by emailing us at or writing to us at Soluna Australia, 1/677 Murray Street, West Perth, Western Australia, 6005.

When we collect personal information we will, where appropriate and possible, explain to you why we are collecting that information and how we plan to use it.

Sensitive information

‘Sensitive information’ is defined in the Privacy Act as including information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will only be used by us:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose, and
  • with your consent, or where required or authorised by law.
Third parties

Wherever reasonable and practicable, we will collect personal information only from you. However, in some circumstances, we may be provided with information about you by third parties. In such cases, we will take all reasonable steps to ensure that you are made aware of the information provided to us by the third party. 

Disclosure of personal information

Your personal information may be disclosed in a number of circumstances, including the following.

  • To third parties where you consent to that use or disclosure.
  • Where required or authorised by law.
Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information obtained is or will be stored in our client files, which will be kept by us for a minimum of 7 years. 

Access to your personal information

To access the personal information we hold on file for you, please contact us by email at or write to us at Soluna Australia, 1/677 Murray Street, West Perth, Western Australia, 6005.

Soluna Australia may charge an administrative fee for providing a copy of your personal information.

In order to protect your personal information, we may require some form of identification before releasing the information requested. 

Ensuring your personal information is up to date

It is an important to us that your personal information remains up to date. We will take reasonable steps to ensure that it is accurate, complete and current. If you find that the details we have on file for you are not correct, please advise us as soon as possible, so we can update our records and continue to provide you with quality service.

Policy update

This policy, which may change from time to time, is available for viewing on our website.

Privacy policy complaints and enquiries

If you have any queries or complaints about our privacy policy, please contact us:

1300 126 888
1/677 Murray Street, West Perth, Western Australia, 6005.